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Private ISP Satyam Internet service is worse than VSNL
21st Dec 1998 Joginder @inprintindia.com
I purchased 500 HR on Satyam 1st day a big advertisement from Satyam reseller. I feel very happy and thought this would definely help me to connect. But, their service is more worse than vsnl. I called up delhi help desk many time.It says all the officer are busy attending customers leave your name , telephone number, we will call you soon Even I left messages but no response. My firm believe is that in India people makes promises nothing else. Promise But not service. jogi
22nd Dec 1998
B.G. Mahesh @hotmail.com
Sorry to hear this. I was really hoping this privatization would help. >My firm believe is that in India people makes promises nothing else. I would not generalise to that extent. So should I assume if you start a business in India your service will not be good? >Promise But not service. It WILL change ONLY when customers PROTEST. Atleast people protest, lodge complaints these days, earlier people were not even doing that. ----------------------------------------------------------------------- B.G. Mahesh | http://www.mahesh.com/ Internet Consultant | http://www.visual-interactive.com/ Email: [email protected] | http://www.careerindia.com/
22nd Dec 1998
vivek_narasimhan @maaln.satyam.net.in
Dear sir , this is FYI i had joined a mailing list wuith atleast a couple of thousand members and this message has come on that list.......this kind of negativ e publicity is not going to help us [email protected] on 12/21/98 10:02:07 AM Please respond to [email protected] To: [email protected] cc: (bcc: vivek narasimhan/Satyam) Subject: [iinn-l] Private ISP Satyam Internet service is worse than VSNL I purchased 500 HR on Satyam 1st day a big advertisement from Satyam reseller. I feel very happy and thought this would definely help me to connect. But, their service is more worse than vsnl. I called up delhi help desk many time.It says all the officer are busy attending customers leave your name , telephone number, we will call you soon Even I left messages but no response. My firm believe is that in India people makes promises nothing else. Promise But not service. jogi
22nd Dec 1998
Avinash Nigudker @giasbm01.vsnl.net.in
Dear Jogi I am total agree on your statement First of all These So called ISP's has not registered them self with IANA which is the agency provide the IP address which is different from the Domain name even VSNL was not registered with IANA they have registered them self just two months back and now therefor they are able to give you the [email protected] ALL ISP's are taking backbone from VSNL and VSNL providing them 2mb backbone which is compress around 8 time no you consider what is bandwidth these company having. Currently No ISP in the world are profit including AOL in China over then 10 ISP has close there shop. due to heavy cost. I will give you the example AS representative of one American leading backbone provider we sell to VSNL a 45mb backbone at the rate of US$ 2,30,000 per month and that is upto UK from there they have to pickup using FLAG Cable which costing them another US$ 3.67.000 per month it means VSNL is buying at about 45mb backbone at the rate of US$ 6,00,000 Now you do the calculations what will be cost of 2mb for VSNL and how they can sell in RS 72,00,000 for 2mb for a year. All these ISP will become service provider of the VSNL as they can not afford to buy direct backbone from any US company to buy directly from US Company they must have size of 1,00,000 subscriber in there roll to come break evenpoint. AND then how you except a good service from them. Therefor I request before buying new Internet connection from any new ISP ask following questions 1) Do you have your own IP address If they Give Please check with http://ww.iana.org it will give you the correct name of the holder of that name if they give in beginning 202 then it belongs to one Australian company and not to VSNL or Indian company. 2) Which backbone they are using VSNL or American ask them name of the Company 3) What is the size of the backbone 4) It is on Satellite or undersea Fiber cable. If they give the reply then please send me email on [email protected] along with reply they have given and then I will tell you how much they are true. Currently No ISP in India has signed any contract with any world backbone provider except VSNL. Avinash Nigudker
22nd Dec 1998
Mukesh Rathor @nagpur.dot.net.in
I refer to the experience of Mr. Jogi with Satyam as private ISP. We have to choose either a Devil or a Ghost there is no third alternative. My experience with DOT Nagpur as ISP is not better than you. In case if any body takes an account from DOT, he has to depend upon the mercy of Technical Officers, Commercial officers, Local Telecome Exchange Officer, Nearest Node Telecom exchange Officers and may be some more officers. The concerned Commercial officers of DOT are never updated with the services and even with the latest tariff they are supposed to charge to the subscribers for renewal of accounts. One has to wait for days together for making payments for getting account renewed and even then it does not works. Every time a subscriber hears the repetated song of the DOT officials (as we hear in our hand set of telephone) that they do not have any official instructions or clarifications on the matter. A subscriber has to come to the office of the DOT personally , has to make appliation for issue of a demand note, has to wait for days for getting a demand note, then he has to prepare the DD and even after that it is not accepted for lack of latest tariff informations at DOT's Commercial officer's end. At Nagpur the concerned officer didn't accepted my payment even on provisional basis subject to adjustments lattaron on having clarifications from their higher authorities. Altemately I have to cancell the DD. Nor the service of DOT is good. Problem for subscribers becomes more serious when he is from a different city where DOT's service has to be accessed by dialing 172 222/3. The service does not works satisfactory relating to the connectivity. Nagpur Node DOT's officails says that problem lies with your local Telecome dept. people and Local Telecome Dept. people says that probelm lies with Nagpur node. Till date I could not find that exact problem lies where ? Nagpur Internet service System Administrator Mr. Borikat who claims that he looks exclusively after the Technical matters and not the commercail matters did not have the minimum custsy to respond a E-mail and reminder of the that E-mail on the matter, what to speak of making the technical service available to the subscriber in a well organised way the way it should have been. I feel that problem lies with we people only that we select such ISP. Mukesh Rathor Chawhan Tiles & Pipe Industries, Industrial Estate, Mul Road, Chandrapur 442 401 (M.S.) Office Phone # (07172) 55566 / 56566 Res. Phone # (07172) 50426 E-mail [email protected]
22nd Dec 1998
Harshal Jawale @it.com.pl
To The Satyam Official on IInn......... Dear Sir, With due respect to you and your members, we would be more interested in knowing your official reaction to the "allegations" made by Jogi rather than comments about "bad"/"positive" publicity..... Clearly, your comment has already lent an authentic credence to what Jogi says !!!
23rd Dec 1998
Tejinder Singh Rawal @nagpur.dot.net.in
Mukesh Rathor, Chandrapur, India, here is what you said : >I refer to the experience of Mr. Jogi with Satyam as private ISP. We have >to choose either a Devil or a Ghost there is no third alternative. My My experience at DoT Nagpur has been similar to what Mr. Rathor has stated. The fastest medium of communication Internet is controlled by the most bureaucratic organisation. More than 1000 applications for new connections lie buried within the red tape since last 6 months! Tejinder -------------------------------------------------------------- Tejinder Singh Rawal T.S.Rawal & Co., Chartered Accountants,Nagpur,India Voice:(+91 712) 525423/527376/548941/548850 Fax:(+91 712)539122 mailto:[email protected] OR mailto:[email protected] Indian Taxation Site http://www.BhaaratEkKhoj.com/india/tax
23rd Dec 1998
Sumeet Shroff @bom3.vsnl.net.in
size is still not an excuse for providing good service. i am selling something and i do pay YOUR price, than i am entiled to the services also. if i have made a error on my part and not paid the amount, then u may NOT provide the service, but it is ur legal obligation to provide the needed service, otherwise do NOT sell the service with that same price.
23rd Dec 1998
Puneet Sagar [email protected]
Strategically, areas or parameters where VSNL has an advantage have not been considered. Registering an internet account within minutes will not be the deciding factor. It all depends how QUICKLY one gets connected to the Internet. (thru private ISPs) THIS IS THE POINT WHERE MOST OF THE REPORTS IN THE MEDIA ARE SILENT. The comparison given by the magazine is just to mislead public to go for a satyam account. The fact that it takes into account FREE software given with the satyam account as a major factor leaving aside all other issues proves this point. Regarding the tariff: vsnl account still remains cheaper for 100 hours. And with vsnl there is an intermediate option - 6500 for 250 hours. Whereas in the case of satyam account it is either 3900 or 9900 In some places only 500 hour CDs are available. So here again vsnl becomes cheaper. There is no comparison as to the infrastructure, experience and future expansion of the two ISPs. And the magazine did not even bothered to verify the claims of satyam with regard to international bandwidth. There has been some reports that satyam has only applied for 2 Mbps bandwidth and as of now they have only 1Mbps international bandwidth. And all the cities where satyam is planning to give access is connected only by a 64K link to Chennai. How this is going to affect the users ? did the magazine bothered to report ? When it is an analysis/comparison every thing should be considered and not just free software and statement of CEOs !! VSNL is also providing 24 hour service. Satyam's service and support has a long way to go leave alone 24 hour support. VSNL has an advantage and gained (and improved) a lot since 1995 in providing service, facilities to customers. If the magazine's intention was to give an unbiased report it would have asked satyam about number of access lines. Public sector continues to be at the receiving end. Customer's protest against private sector is not widespread in India. Poor service and false claims have become the part of private sector (especially in IT) and the public are not seriously protesting. To conclude with a quote: ref to Satyam's service. "There is no substantive independent feedback as yet on customer experience with either the registration process or the quality of service, as compared to getting connected through VSNL but not many seem to waiting to find out" says Sevanti Ninan in The Hindu. If at all any feedback is there it not going to come out very easily and Satyam is capable of suppressing with gimmicks and press releases !!! puneet
27th Dec 1998
George Penner @indax.com
After the wretched experiences of trying to deal with VSNL, I had high hopes when I signed up for the Satyam service in late Nov., but sadly, Satyam so far has been disappointing. Some of the problems seem to be caused by vindictive Telecom staff. They changed the number that Satyam originally gave on their CD-ROM. They have been slow to give them new lines, and there have been some other childish efforts to make the transition less than smooth. However, some of the problems also seem to come from Satyam's cockiness. Perhaps believing they would automatically be miles better than VSNL, they seem to have misjudged some important points. Plus there is no indication that they did any Beta testing of thier product before launch. There are a number of weak points. Where is the control? The sign-up disk is nifty, but there are some annoying aspects. - The registration icon, which you use once, becomes permanently embedded on your desktop. No removal. -An old version of Netscape is loaded, ignoring whatever version you already may have. -And, every time you log on to the service, this old Netscape pops up and sends you right to satyam-on-line's web site. Great way to inflate visitor figures on the site, but very annoying since you can't change it to any other site you would rather start off at. And the satyam site is overloaded with cookies and intrusive junk. Where is the connectivity? The auto dial-up and log-on are great. However, sometimes getting logged on is almost as tough as with VSNL, since at peak times all the Satyam lines are busy, or they don't pick up. And the dial up program doesn't seem to be able to recognize a busy tone, so you have to sit by and keep punching redial. Granted, once their modem picks you up, you get connected quickly and almost never dropped. That is a nice change. Where is the bandwidth? It is still not much better than VSNL. In other words, terrible. As before, I sometimes find myself downloading in single digit BYTES. Satyam will learn too late that if you want customers to flock to you, you have to offer bandwidth, and that means losing money for the first while. It seems like Satyam wants to make a profit right from the start. First more users, then more bandwidth. It doesn't work that way, I'm afraid. Overall, I have to say that the Satyam service HAS been better than VSNL. However, this is not enough. Beating VSNL in the service game is a no-brainer. (Yet in some cases they barely manage). What everyone is looking for in India is a REAL connection to the Net. Who ever delivers on this promise will get my vote, and the next instalment of my Internet money. It still could be Satyam, but they will have to pull up their socks pretty quickly and start responding positively to consumer input. George Penner Indax
