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Will the internet change India?

18th Nov 1998      Joseph Roberts @email.unc.edu

Hello

I am conducting some research into the global expansion of the internet,
and could use some input from people who actual use it. Do you think the
expansion of the internet will promote any postive social-and economical
change in India?  Some people say that the free flow of information across
al national boundaries is the key to delivering the benefits of new
technology to all levels of society. Others say that the internet is
nothing more than a vehicle of western neo-imperialism. In that, the
dominant language used on the internet is English, and web technology, for
the most part,is developed and exploited  by western corporations. On the
other hand some people see the internet as a powerful tool of
communication and education. It has the potential to reshape society and
bring conflicting societies together in a open forum were they can settle
their differences without the use of violence. Do you think that any of
these things hold true for the internet in India? What will the future of
the internet be like in India? Why do you use the internet? Any input
about the internet in India would be most helpful. 

Thanks and peace be
with you.


19th Nov 1998      N_UdhayShankar @maaln.satyam.net.in

The internet, and indeed Computer-Mediated Communications (CMC) in general,

have the potential to alter the way a society communicates with itself. I
have
observed this at first hand with BBSes, mailing lists and newsgroups.
However,
when the lateral information flow made possible by CMC combines with
physical
-world relationships, you have a tool for changing society that is
extremely powerful
in its import. See, for example, my piece on BBSes at
http://www.arachnis.com/udhay/articles/art-bbs.html
and on online activism at
http://www.arachnis.com/udhay/articles/art-activism.html

Udhay
--

Udhay Shankar N
team IndiaUpdate
http://www.indiaupdate.com/


19th Nov 1998      Srinath Srinivasa @usa.net

Dear Joeseph, 

Here are my views-- comments welcome! 

Internet in India: I have been very interested in this topic since some
time now. It was mainly because, when I came to Germany to carry out
research on city information systems, I realised that some notions like
electronic commerce, web, etc., meant something very different to me
than to the researchers here. 

Let me talk about some fundamental stuff before going on to the topic of
the internet, per se. Futurists like Alvin Toffler classify human
civilization into three main eras or "waves". The agriculural
revolution, the industrial revolution and the information revolution.
Each era has brought with it tremendous amounts of changes-- right from
the large community groups, down to the level of a family. Work habits,
life styles, community behavior, town/city structures, have all been
affected by the prevalent paradigm of civilization. 

In that sense, the internet-- which is an offspring of the information
revolution-- has had deeper roots in the industrial paradigm. Computers
were actually invented to help manage industries that were getting too
big to manage. And it follows from that observation, that, many of the
usages of computers and the internet have all been influenced by the
life style paradigms of its creators. 

India, like any other third world country, missed the second wave of
civilization-- at least, it was not in the forefront of such a 
civilization. I do not want to go into the causes of why this was so--
but it is not hard to verify from history that most third world
countries of today were mainly providers of raw materials (from
minerals, to flora and fauna, to even bonded labor) to countries where
the industrial revolution was taking place. The benefits of such a
revolution-- like infrastructure, finished products-- were mostly
confined to the places where the revolution took place. 

But now, the information revolution is again crossing boundaries and
reaching out to everyone. However, along with the technology, also comes
life styles of the creators. For example, the other day I heard someone
remark "Oh Bangalore! Everybody is a software engineer over there,
working for a multi national". With increased numbers of software
engineers and increased inflow of dollars there have also been increased
consumerism. People are buying more cars, more air conditioners, more
shampoos, more this, more that-- somewhat akin to the lifestyle of the
US. It is all very well-- it seems to do good for the economy-- however,
Bangalore, unlike any US city, does not have paradigms from the second
wave to support it. What I mean is, there are no roads to cater to the
increased-car-usage-lifestyle, there are so waste handling mechanisms
for the tremendous amount of waste created by consumer goods, there is
not enough electricity for catering to the increased demand... 

To give an analogy-- the west is something like a three storeyed
building, with all three storeys (corresponding to each paradigm
revolution) being more or less the same size. But India, is like a three
storeyed building, where the first storey is strong, the second is very
weak and the third is growing stronger! 

So the only way to prevent a collapse is to strengthen the second storey
by utilizing the first and the third. It means, the information
revolution has to be efficiently tapped to help in areas like education,
coordination, communication,... and to finally build a strong system.
Electronic commerce in India should NOT mean just another online
bookstore, grocery store or music shop on the internet, and connectivity
to information should NOT be limited to the software engineers or to
only those who can afford a Pentium and a telephone. 

I still do not know how *exactly* IT can help in strengthening this
second floor-- that is what my research is  about anyway-- but what I do
know is that computers and internet and the information revolution in
general, has a very different meaning in India than the US. 

And oh yes, our end goal CANNOT be "life style of an American for
everybody"-- it would mean an increase of more an 1000% in energy and
recourses from 900 million people! Information Technology has to be used
to develop a much more efficient system of interaction and which is much
more friendly on earth. 

America and India: Well, your friend has had his views, and it is up to
you to decide whether to visit India or not. Just to make some
fundamentals clear-- if you find something disgusting and distressing--
like poverty or pollution or filth or whatever, remember that it is not
out of choice that people and things are that way. 

India is a very different country with very different requirements and
life styles and historical problems, than the US. And believe me, the
challenges faced by India are tremendous. 

I was once commenting on how clean the trains looked here in Germany.
But what I had failed to notice that the trains and the stations were
also almost always empty. One day however, I happened to travel on the
day the vacations started in the university. The train reminded me very
much of any train in India. It was full, people were sitting on the
floors, the compartment was noisy, the toilets were dirty, the conductor
was cranky... and to think that the number of people in the train, were
not half of what a typical train of the same type in India would carry. 

India has much more population than the US, much more languages spoken
by its people than probably the entire of Europe, much less area and so
much more population density, and on top of all that, it has missed 300
years of industrial revolution! What can you expect?!! 

With so many cards staked against it, I think India is doing just
superb! 

I hope you enjoy your stay in India. 

Comments Welcome 
Srinath


19th Nov 1998      P srini @hotmail.com

Hi
With reference to this discussion on use of internet as a active medium
there has been numerous occasions when it has been used by prominent
activist groups at historic occasions. 

1). During the Russian yelstin crisis a couple of years back activists
from russia were beaming information to the west through IRC (internet 
Relay chat)..

2). During the recent Indonesian student uprising,
 prominent student activists
were online with indonesians abroad and also were exchanging information
among themselves via internet

3). Prominent dissident leader in China i dont remember the name, is known 
to be under house arrest but he is in constant communication with fellow
activists..This news item had made the rounds when Clinton visited China..

On a humanist note:
Internet outdid itself in its means, in the following incident..
A lady in England had posted a small note on to a bulletin board 
about her plan to commit suicide before actually committing the act.
A student in US came across this message of distress from te bulletin board 
and alerted the authorities in US who in turn contacted the police in UK 
and
they were able to reach the lady and resce her in nick of time..
This is true story which made the headlines ..

Internet has an unlimited  potential in terms of a medium of 
communication as is illustrated in the cases above. At the same 
time it is a double edged sword and could be misused easily as this
of communication is easily accessible to groups good, bad equally alike
to get the word out..

As a positive medium, this medium has already been used quite effectively
by Indians already on a number of occasions.
a).During the Nuclear blackout by USA against india during the actual 
N-tests,
scores of indians got their viewpoints across the internet on
various forums..Most popular of them being on the CNN where around 4000
opinions were placed within a span of a week..
b). For the past five years a number of watchdog organizations related to
India have been active on internet keeping track of any incident of 
misrepresentaion of our country. Call for Action notices from such
organizations as Action-India,WIN etc. in such cases asked for active
participation from all internauters related to India who felt bad about 
such
instances of misrepresentation. The issue of misrepresentations have ranged 
from small instances of a local radio station in US admitting politically
incorrect language against indians to incorrect representations of Indian 
map in the CNN website.
c). In one instance when the newsgroup soc.culture.indian.jammu-kashmir 
was
being created, Indians across the world have successfully contributed to 
creation of enough votes required in majority to get the group going. there 
was a lot of opposing votes then. So sailing was not smooth.

All the above goes on to prove the point that the answer
to the question whether internet will change India, is a
strong YES. Positive activism is one of the fronts of the
millions of fronts ,which will gain strength from the internet
in India, notably among which will be the spread of a sort of
demographic equality across the world as opposed to the US-orientedness
of the real world..


thanks..
-srinivas p
 Web Architect
 http://www.samilan.com - Home of SAIR, biggest search engine for India
 http://www.indianmythology.com - A budding site on Indian mythology


20th Nov 1998      Ravi Talwar @blr.vsnl.net.in

Joseph Roberts wrote:

> Hello
>
> I am conducting some research into the global expansion of the internet,
> and could use some input from people who actual use it.

I use the internet most days, about quarter hour to one hour. Mostly for
email, and accessing specific web sites which deal with subjects of my
interest. While I got connected to the internet (TCP/IP) only about six months
back, I have been emailing since three years.

> Do you think the
> expansion of the internet will promote any postive social-and economical
> change in India?

Yes, of course. Particularly if the recently announced initiative by the
Tamilnadu government is allowed to be implemented by the bureaucracy, and
proves a success. As you may be aware, this state govt. is planning to set up
internet "booths" all over the state, where the public can get on the net at
subsidised rates. The maximum use would be to communicate with govt.
departments, to check on progress of files, even fill in forms (in Tamil, of
course). This would save a lot of time all round, and make governmental
functioning that much more transparent and accountable.

> Some people say that the free flow of information across
> al national boundaries is the key to delivering the benefits of new
> technology to all levels of society.

I don't know about technology. I can't see commercially significant technology
being offered free. But just interacting with people from different
backgrounds can be enormously liberating. On the internet, one is involved.
The newspapers and TV, on the other hand, are uni-directional conduits of
information and disinformation.

> Others say that the internet is
> nothing more than a vehicle of western neo-imperialism. In that, the
> dominant language used on the internet is English, and web technology, for
> the most part,is developed and exploited  by western corporations.

Whatever the intentions of the neo-imperialists, they will not succeed in
controlling the internet, of that I feel sure.

> On the
> other hand some people see the internet as a powerful tool of
> communication and education. It has the potential to reshape society and
> bring conflicting societies together in a open forum were they can settle
> their differences without the use of violence. Do you think that any of
> these things hold true for the internet in India? What will the future of
> the internet be like in India? Why do you use the internet? Any input
> about the internet in India would be most helpful.
>
> Thanks and peace be
> with you.
>
> Somehow, I get the feeling that this new medium is well suited to the Indian
> ethos. We will take to it like ducks to water.

With best wishes,

Ravi Talwar


23rd Nov 1998      Vani Murarka @manaskriti.com

Joseph Roberts  wrote :
> What will the future of the internet be like in India? 

Srinath Srinivasa  wrote: 
> 
> So the only way to prevent a collapse is to strengthen the second storey
> by utilizing the first and the third. It means, the information revolution
> has to be efficiently tapped to help in areas like education,
> coordination, communication,... and to finally build a strong system.
> Electronic commerce in India should NOT mean just another online
> bookstore, grocery store or music shop on the internet, and connectivity
> to information should NOT be limited to the software engineers or to only
> those who can afford a Pentium and a telephone. 
> 

There is one aspect which a very negligible % of the IT industry and 
those interested in IT in India seem to consider and it seems to be not 
considered at all by the government when they should work towards it 
the most - the aspect of localisation.

Without developing a seamless and open technology for the Indian 
languages, computers in general (internet comes much later - and not 
without computers) will bring about a very stunted growth in India.

State governments (Tamil Nadu, Karnataka, Andhra Pradesh right?) talk 
about bringing the Internet to the people - people who don't feel very 
comfortable with English even if they can read and write English - 
people who would rather have a mixture or a screen which speaks in 
their language.

Apart from the mental block and awe that people in the lower economic 
class have for computers, their discomfort with English is also a 
barrier for them to use computers - they won't read what is written on 
the message box - they will just press the button that the instructor 
will tell them to press - and memorize it - not because of lack of 
intelligence.

Why do a people have to move forward to embrace a technology - why 
can't the technology move forward to embrace people - not because the 
capability and knowhow is not there - but because there seems to be no 
organised country-wide effort.

More and more all regional languages are getting used with a mixture of 
English and even computers in India can be made to work in that fashion 
so that the user can seamlessly choose an interface and language that 
suits him. Work has been done in this area - C-DAC's GIST technology, 
NCST, IITs - each in its own way by themselves - there seem to be 
disagreements regarding technicalities of the languages amongst these 
research wings that are not being resolved - there does not seem to be 
any effort to work in together an organised fashion not with commercial 
considerations in mind - but to bring forward a stable, *open* and free 
solution available to all. Some things are too important to be looked 
upon commercially alone.

I am not an expert on this, and know that the huge number and 
complexity of Indian languages is no joke. People working in these 
areas would surely know much better about the problems they must be 
facing. I do not have even .01% knowhow to do this so who am I say all 
this? But I have enough faith in the capabilities of engineers in India 
to think that the reason for the absence of a freely available uniform 
solution to s/w localisation is not technical but organisational and 
lack of initiative.

Let alone a architecture level solution - even something so surface 
level as FONTS does not have any standardisation. There is no two set 
of fonts for the major languages of India that are freeware, have the 
same keyboard layout, same typeface, are top quality and that play the 
industry accepted  roles of the "Arial and Times New Roman" of Hindi, 
Bengali, Tamil ....
Something that will work on DOS/Windows+Unix (forget about Mac).

Every website in a regional language has its own different set of fonts 
that it requires the visitor to download and configure. So a person 
genuinely interested in websites in, say Hindi, ends up having a 
massive collection of all kinds fonts - each very different from the 
other in every possible manner. All this inspite of the fact that there 
are a number of excellent fonts with enhanced functionalities to ease 
typing etc. available commercially in every major regional Indian 
language.

Some work has been done in this font area by the BharatBhasha project - 
the fonts are developed by Mr. Harsh Kumar of Konkan Railways, are 
totally freeware and supported by NASSCOM and MAIT 
(http://www.bharatbhasha.org). That is why we use the BharatBhasha 
fonts for a website Manaskriti runs - Kaavyaalaya: The House of Hindi 
Poetry (http://www.manaskriti.com/kaavyaalaya/) - even though it has 
immense room for improvement. It *seems* that the project has gone 
forward to whatever extent Mr. Kumar could take it up as an individual 
working out of his own personal interest for the field - the fonts need 
much more thought and organisation and quality to become the Arial and 
Times New Roman of Indian languages - the question is how much money 
and promotion has been put into this project by NASSCOM and MAIT - why 
can't the commercial organisations who have already developed top 
quality regional fonts be roped in to develop or give their products 
for the BharatBhasha project - why hasn't the government taken this up?

Anyway fonts are not the actual solution anyway - something like GIST 
may be - that will enable a computer to run Win95 in Hindi from 
*scratch*, but there too open technology and organisation seems to be 
missing. I may be wrong - all this I write from the impressions I have 
got.

In such a situation when state governments talk about bringing internet 
to people (i'm not too sure, but they do not first talk about bringing 
computers, i.e. computer familiarity, to the people - do they?) it 
seems as ridiculous as someone saying before the elections that free 
call charges for internet access should be made an *election* issue! A 
very myopic view point that does not look at realities and what the 
larger country requires.

I really hope I haven't sounded high-brow, specially since I know 
nothing about this field technically and do not keep myself abreast of 
whats happening in this area - but these requirements seems glaringly 
obvious when someone talks about wider use of IT in India - 
requirements which I am sure India has the capability to have already 
met very well by now.

Comments and further knowledge/information input most welcome -

Regards

Vani


* Vani Murarka  * Manaskriti Software Solutions
* http://www.manaskriti.com * Ph: 4746625 / 4754838 * Calcutta, India
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